1. Who we are
This website (santi.co.za) is operated by Santiuniverse (Pty) Ltd, a private company registered in South Africa (registration number 2017/660746/07), trading as Santi Universe and Santi U (“we”, “us”). We are the responsible party for your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).
Our Information Officer is Zuko Santi, registered with the Information Regulator. You can reach the Information Officer at santi@santi.co.za, +27 63 559 4183, or Zeiss Road, Wilgespruit, Roodepoort, 1724, South Africa.
We serve clients in South Africa, Kenya and elsewhere. Where the law of your country gives you more protection (for example the Kenya Data Protection Act, 2019, or the EU/UK GDPR), we apply those rights too.
2. What we collect
What you give us through our forms or by email:
- Quote form — the services you are interested in, your rough budget and timeline, your name, email address, phone number and project details.
- Contact form — your name, email address, phone number (optional), subject and message.
- Free AEO check — the website address you want checked, your business email address and phone number, and the score and results of the check.
- Emails, calls and WhatsApp messages you send us, and anything you share while we work together.
What is collected automatically:
- Our web host keeps standard server logs (IP address, browser type, pages requested and time) for security and troubleshooting.
- Your browser loads our fonts from Google Fonts, which means Google receives your IP address and browser details.
- Only if you accept optional cookies: your approximate location (city and country), looked up from your IP address so our About page can show a message relevant to your region. It is used on the spot and not stored by us.
We do not use analytics, advertising or tracking tools on this website, and we do not knowingly collect special personal information (such as health or religious information) or information about children.
3. Why we use it
- To answer your enquiry, send estimates and quotes, and deliver our services — because you asked us to, or to take steps towards (and perform) a contract with you.
- To run the free AEO check and follow up on your results — you request the check and give us your contact details so we can send your report and offer help with the fixes. We may contact you once or twice about your results; you can tell us to stop at any time.
- To keep this website secure and working — our legitimate interest in protecting the site and our systems.
- To keep business, tax and accounting records — because the law requires it.
We only send marketing messages to people who have agreed to receive them or who are existing clients, as allowed by section 69 of POPIA, and every message tells you how to opt out.
4. Who we share it with
We never sell or rent your personal information. We share it only with service providers (“operators”) that help us run the business, and only what they need:
- SpaceLink — hosts this website and its server logs.
- n8n — our own self-hosted automation server receives form submissions and passes them on to us.
- Google — form submissions are stored in a private Google Sheet, and Google Fonts serves the website’s fonts.
- Our business email provider — delivers enquiries to santi@santi.co.za.
- GeoJS, ipapi.co and ipwho.is — approximate-location lookups, only after you accept optional cookies.
- Meta (WhatsApp) — only if you choose to message us on WhatsApp.
We may also disclose information if the law requires it, to protect our legal rights, or with your consent.
5. Information sent outside South Africa
Some of these providers (such as Google) store or process information outside South Africa. We only use providers that are bound by data-protection laws or contract terms that give protection substantially similar to POPIA, as required by section 72 of POPIA.
6. How long we keep it
- Enquiries and AEO leads that do not become clients — up to 24 months after our last contact, then deleted.
- Client records (proposals, invoices and project correspondence) — for as long as we work together, plus 7 years afterwards, as required by tax and company law.
- Server logs — kept by our host for a limited period for security, then deleted.
You can ask us to delete your information sooner (see section 8).
7. How we protect it
The website runs over encrypted connections (HTTPS). Form submissions go straight to our own automation server and a private spreadsheet that only we can access, and our accounts are protected with strong passwords. If a security breach affects your personal information, we will tell you and the Information Regulator as soon as reasonably possible, as section 22 of POPIA requires.
8. Your rights
You have the right to:
- ask whether we hold personal information about you, and for a copy of it;
- ask us to correct information that is wrong or out of date;
- ask us to delete your information, where we no longer need it or have no lawful reason to keep it;
- object to us using your information, including for direct marketing;
- withdraw your consent at any time, where we rely on it (this does not affect anything we did before);
- complain to the Information Regulator (see section 10).
Email santi@santi.co.za to use any of these rights. We may need to confirm your identity first, and we will respond within a reasonable time — normally within 30 days. There is no charge for most requests.
9. Cookies
How we use cookies and similar browser storage is explained in our Cookie Policy.
10. Complaints
Please contact us first so we can try to put things right. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za or complaints.IR@inforegulator.org.za. If you live in Kenya you may contact the Office of the Data Protection Commissioner, and in the EU or UK your local data-protection authority.
11. Changes to this policy
We may update this policy when our services or the law change. The current version is always on this page, with the date it was last updated.
Questions or requests? Contact our Information Officer, Zuko Santi, at santi@santi.co.za, call +27 63 559 4183, or write to Santiuniverse (Pty) Ltd, Zeiss Road, Wilgespruit, Roodepoort, 1724, South Africa.